Last updated: 25 September 2026

TED AND PIP LTD (“Ted & Pip”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit tedandpip.co.uk, place an order, create an account, contact us, subscribe to marketing, leave a review or otherwise interact with Ted & Pip.

1. Who we are

TED AND PIP LTD is the data controller responsible for the personal information described in this Privacy Policy.

Company name: TED AND PIP LTD
Company number: 16767238
Registered office: Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: hello@tedandpip.co.uk
Website: tedandpip.co.uk

If you have any questions about this Privacy Policy or how we use your information, please contact us using the email address above.

2. Information we collect

The information we collect depends on how you interact with Ted & Pip.

Identity and contact information

This may include your:

• name
• billing address
• delivery address
• email address
• telephone number

Order and transaction information

This may include:

• products purchased
• order number
• order value
• delivery method
• payment status
• discounts or promotional codes used
• returns, refunds and exchanges
• previous purchases

Payment information

Payments on our website are processed securely by Stripe through WooCommerce.

Stripe may process information including your name, billing details, transaction information, payment details, IP address and device information in order to process your payment and help detect and prevent fraud.

Ted & Pip does not store your full payment card number or card security code.

Stripe may act as a data processor on our behalf and, for certain processing activities, as an independent data controller. Stripe explains how it uses personal information in its own privacy information.

Customer account information

If you create an account on our website, we may store:

• your account details
• saved addresses
• order history
• account preferences

Passwords are stored in protected form and are not visible to Ted & Pip in plain text.

Communications

If you contact us, we may retain:

• emails
• contact-form submissions
• customer-support correspondence
• information relating to orders, returns, complaints or queries

Marketing information

Where you choose to subscribe to marketing, we may collect:

• your name
• email address
• marketing preferences
• when and how you subscribed
• whether you open or interact with our marketing communications
• information about purchases or browsing activity where used to personalise marketing

Reviews and user-generated content

If you submit a product review, service review, photograph or other content, we may collect and display the information you choose to provide.

We may use third-party review platforms such as Trustpilot to collect or display customer reviews.

Technical and website usage information

When you use our website, we may collect information including:

• IP address
• device type
• browser type and version
• operating system
• pages viewed
• referring website or traffic source
• time spent on the website
• interactions with products and pages
• approximate location derived from technical information
• cookie identifiers and similar online identifiers

This information may be collected using cookies, pixels, scripts, tags and similar technologies.

3. How we use your information

We may use personal information to:

• process and fulfil orders
• process payments
• arrange delivery
• communicate with you about your order
• process returns, refunds and exchanges
• provide customer service
• operate customer accounts
• detect and prevent fraud
• protect the security of our website
• maintain accounting and business records
• comply with legal and tax obligations
• improve our products, website and customer experience
• understand website usage and performance
• request genuine product or service reviews
• send marketing where permitted
• measure advertising performance
• personalise advertising where you have consented to the relevant technologies

4. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for using personal information.

We generally rely on the following.

Contract

We process information where necessary to enter into or perform a contract with you.

For example, we need your name, address and order information to process and deliver an order.

Legal obligation

We may process information where necessary to comply with legal obligations, including:

• accounting requirements
• taxation
• fraud prevention obligations
• regulatory requirements
• responding to lawful requests from authorities

Legitimate interests

We may use information where necessary for our legitimate business interests, provided those interests do not override your rights.

This may include:

• operating and improving our website
• providing customer support
• preventing misuse or fraud
• maintaining appropriate business records
• understanding business performance
• requesting customer feedback
• protecting or exercising legal rights

Consent

We rely on consent where required, particularly for:

• email marketing where you actively opt in
• advertising cookies
• tracking pixels
• personalised advertising technologies
• certain analytics technologies

You may withdraw your consent at any time.

The ICO requires privacy information to explain purposes, lawful bases, recipients, retention periods, international transfers and individuals' rights.

5. Orders and delivery

When you place an order, we use the information you provide to:

• process your purchase
• take or confirm payment
• prepare and pack your order
• arrange delivery
• provide tracking information
• contact you regarding your order
• deal with returns, refunds or exchanges

We may share relevant information with Royal Mail or another delivery provider where necessary to fulfil your order.

We only provide delivery companies with information reasonably necessary to complete the delivery.

6. Payment processing through Stripe

We use Stripe to process payments made through our WooCommerce store.

Stripe may collect and process information necessary to complete your transaction, manage payment security, prevent fraud and provide payment services.

Depending on the circumstances, Stripe may process information as our service provider or for its own purposes as a data controller.

We do not sell or disclose payment information to advertisers.

7. Email marketing and Omnisend

We use Omnisend to manage our email marketing, mailing list and marketing automations.

You may be given the opportunity to subscribe:

• through newsletter forms on our website
• at checkout
• through other clearly identified Ted & Pip signup forms

Where we rely on consent, subscribing is optional.

For example, our checkout may include a checkbox along the lines of:

“Yes, I'd like to receive Ted & Pip news, product launches and exclusive offers by email. I can unsubscribe at any time.”

The marketing choice will be separate from accepting our Terms & Conditions and should not be pre-selected.

When you subscribe, Omnisend may process information including:

• your name
• email address
• subscription status
• order history
• products purchased
• marketing preferences
• interactions with our emails
• relevant website activity where enabled

Omnisend provides email-marketing and ecommerce automation services and acts as a processor of customer data for its business customers under its data-processing terms.

We may use Omnisend to send:

• new product announcements
• offers and promotions
• exclusive discounts
• back-in-stock information
• Ted & Pip news
• other relevant marketing communications

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

If you unsubscribe, we may retain limited information on a suppression list to make sure we respect your request and do not accidentally subscribe you again without a valid basis.

UK electronic-marketing rules generally require consent for marketing emails to individuals unless the limited existing-customer “soft opt-in” applies. Consent must be freely given, specific and involve a clear affirmative action, such as ticking an opt-in box.

8. Existing-customer marketing

In certain circumstances, UK law permits businesses to send marketing about similar products or services to existing customers without obtaining a separate opt-in. This is commonly known as the soft opt-in.

We will only rely on this where the relevant legal requirements are met, including that:

• we obtained your contact details directly from you during a sale or negotiation for a sale
• the marketing relates to our similar products or services
• you were given a clear opportunity to opt out when we collected your details
• every marketing message contains a simple way to unsubscribe

Where we ask you to actively opt in at checkout or through a signup form, we may instead rely on that consent.

9. Cookies and similar technologies

Our website uses cookies and similar technologies.

These technologies may include:

• cookies
• tracking pixels
• scripts
• tags
• web storage
• similar device technologies

UK rules apply to technologies that store information on, or access information from, a user's device.

We may use the following categories.

Strictly necessary cookies

These are used for functions necessary to operate the website, such as:

• keeping products in your shopping basket
• checkout
• security
• login and customer accounts
• remembering cookie preferences

Where a legal exemption applies, these may be used without consent.

Analytics

We may use analytics technologies, including Google Analytics, to help us understand how visitors use our website.

Analytics information may include:

• pages visited
• time spent on pages
• device and browser type
• traffic source
• general geographic information
• interactions with the website
• purchases and conversion events

We use this information to improve the website and understand its performance.

Where consent is required for the analytics configuration we use, analytics technologies will remain disabled until you provide the relevant consent.

Advertising and marketing technologies

We may use technologies including the Meta Pixel and related Meta advertising tools.

These technologies may help us:

• understand whether advertising leads to purchases
• measure advertising effectiveness
• create advertising audiences
• provide more relevant advertising
• understand activity such as product views, cart additions and purchases

Online-advertising storage and access technologies require consent under current ICO guidance, including where they are used for associated tracking, profiling and advertising measurement.

Where consent is required, these technologies will not be enabled until you choose to allow them.

10. Cookie controls

When you first visit our website, you may be shown a cookie banner or preference centre.

Depending on our configuration, you may be able to:

• accept optional cookies
• reject optional cookies
• choose which categories to allow
• change your preferences later

Our cookie controls are intended to prevent technologies that require consent from being used before that consent has been given.

ICO guidance requires consent requests to be specific to purpose and generally expects granular choices for technologies that require consent.

You can change or withdraw your choices using the Cookie Settings option available on our website.

More detailed information about individual cookies may also be provided in our separate Cookie Policy.

11. Google Analytics

We may use Google Analytics to understand how visitors interact with tedandpip.co.uk.

Google may process technical and usage information in order to provide analytics services to us.

Depending on our configuration, this may include:

• pages viewed
• events and interactions
• browser and device details
• traffic sources
• purchase or conversion events
• technical identifiers

Where our use of Google Analytics requires consent, it will only be activated after the appropriate cookie preference has been selected.

12. Meta Pixel and advertising

We may use Meta Pixel and related technologies provided by Meta in the future.

These tools can help us measure advertising performance and understand actions taken after a person interacts with a Ted & Pip advert.

Information may include events such as:

• viewing a product
• adding a product to the basket
• starting checkout
• completing a purchase

Advertising technologies will only be enabled where the necessary consent has been provided.

You can subsequently withdraw or change that consent using our cookie settings.

13. Customer reviews

We may invite customers to leave reviews about:

• individual products
• their overall experience with Ted & Pip

Product reviews may be displayed directly on our website.

We may also use review providers such as Trustpilot to collect or display service reviews.

Where information is submitted to a third-party review platform, that provider may process information under its own privacy policy.

14. Who we share personal information with

We may share information where necessary with organisations that help us operate Ted & Pip.

These may include:

Stripe
For payment processing, payment security and fraud prevention.

Omnisend
For email marketing, mailing-list management and marketing automation.

Royal Mail and other delivery providers
To deliver customer orders.

Google
For website analytics and related technologies where enabled.

Meta
For advertising measurement, audience creation and advertising technologies where enabled and consented to.

Trustpilot and other review platforms
Where used to collect or display customer reviews.

WooCommerce, WordPress and website-service providers
To operate and maintain our online store.

Website hosting and technical providers
To host, secure and maintain our website.

Professional advisers
Such as accountants, legal advisers or other professional services where necessary.

Government bodies and regulators
Including HMRC, Companies House, law-enforcement bodies or regulators where we are legally required to provide information.

We do not sell your personal information to advertisers or data brokers.

15. International transfers

Some companies that provide technology or services to Ted & Pip may process information outside the United Kingdom.

Where personal information is transferred internationally, we will use appropriate safeguards where required under UK data protection law.

Depending on the circumstances, these may include:

• UK adequacy regulations
• the UK International Data Transfer Agreement
• the UK Addendum to approved contractual clauses
• other lawful transfer mechanisms

16. How long we keep information

We do not keep personal information for longer than reasonably necessary.

Different information is retained for different periods depending on its purpose.

Order, transaction and accounting records

We may retain information associated with orders and accounting for at least six years where necessary to meet company tax and accounting requirements.

HMRC guidance states that limited-company records will generally need to be retained for six years from the end of the company financial year they relate to, and sometimes longer in certain circumstances.

Customer service correspondence

Normally retained for as long as needed to resolve the matter and for a reasonable period afterwards.

Marketing information

Normally retained while you remain subscribed.

If you unsubscribe, we may retain limited information so that we can maintain a suppression record and respect your preference.

Customer accounts

Account information may be retained while your account is active and afterwards where necessary for accounting, security, dispute or legal purposes.

Analytics and cookie information

Retention depends on the relevant technology, provider and our configuration.

Our Cookie Policy or cookie-preference tool may provide more specific information.

17. Security

We take reasonable technical and organisational steps designed to protect personal information against:

• unauthorised access
• accidental loss
• misuse
• alteration
• unauthorised disclosure
• destruction

This may include appropriate website security, restricted access to business systems and secure third-party service providers.

However, no internet-based system can guarantee absolute security.

18. Your data-protection rights

Depending on the circumstances, you may have rights including the right to:

• ask for a copy of personal information we hold about you
• ask us to correct inaccurate information
• ask us to erase information in certain circumstances
• request restriction of processing
• object to certain processing
• receive certain information in a portable format
• withdraw consent at any time where processing is based on consent
• object to direct marketing at any time
• complain about how your information is being handled

Not every right applies in every situation.

To exercise your rights, contact:

hello@tedandpip.co.uk

We may need to confirm your identity before dealing with a request.

19. Your right to object to marketing

You have the right to stop receiving direct marketing from us at any time.

You can do this by:

• clicking Unsubscribe in a Ted & Pip marketing email
• changing your marketing preferences where available
• contacting us at hello@tedandpip.co.uk

We will not charge you for opting out of marketing.

20. Automated decision-making

We do not currently use solely automated decision-making that produces legal or similarly significant effects on customers.

If this changes, we will update this Privacy Policy and provide any information required by law.

21. Children's privacy

Our website sells dog accessories to a general consumer audience and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate.

22. Third-party websites

Our website may contain links to third-party websites, platforms or social-media services.

We are not responsible for the privacy practices of websites operated by other organisations.

We recommend reviewing their privacy policies before supplying personal information.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including when:

• we introduce new services
• our website changes
• we change technology providers
• our marketing tools change
• legal requirements change

The latest version will be published on this page with an updated date.

24. Questions and complaints

If you have questions or concerns about how Ted & Pip handles your information, please contact:

TED AND PIP LTD
Email: hello@tedandpip.co.uk

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.