We want getting your Ted & Pip order to be just as easy as choosing it. Here you’ll find everything you need to know about delivery, returns and refunds.

UK Delivery

Standard UK Delivery — £3.95
Orders are sent using Royal Mail Tracked 48.

Free UK delivery on orders over £40.

We aim to dispatch orders within 1–2 working days. Once your order has been sent, you’ll receive tracking information so you can follow its journey.

Delivery is typically within 2–3 working days after dispatch, although delays can occasionally occur during busy periods.

International Delivery

Where international delivery is available, shipping costs and estimated delivery times will be shown at checkout.

Customers outside the UK may be responsible for any local customs charges, import duties or taxes applied in their country.

Returns

Changed your mind? No problem.

You can return an item within 30 days of receiving your order, provided it is:

• unused and unworn
• clean and in its original condition
• returned with any original packaging or tags where applicable

To start a return, email hello@tedandpip.co.uk with your order number and details of the item you'd like to return.

Please wait for our return instructions before sending anything back.

Change-of-mind returns

If you're returning an item because you've changed your mind, you are responsible for the cost of returning it to us.

We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

Refunds

Once your return has been received and checked, we'll process your refund back to your original payment method.

Please allow a few working days for your bank or payment provider to show the refund once it has been processed.

If you cancel and return your entire order within your statutory 14-day cancellation period, we'll also refund the cost of our standard delivery service.

If you chose a more expensive delivery option, we'll refund only the equivalent cost of standard delivery.

For returns made under our extended 30-day returns policy after the statutory cancellation period, original delivery charges are non-refundable unless the item is faulty or we've made an error with your order.

Exchanges

Need a different collar size?

Email hello@tedandpip.co.uk with your order number and we'll let you know the best way to arrange an exchange.

Exchanges are subject to stock availability.

For change-of-mind exchanges, customers are responsible for the cost of returning the original item.

Faulty, Damaged or Incorrect Items

Every Ted & Pip order is checked before it leaves us, but if something isn't right, please get in touch.

If your item arrives:

• damaged
• faulty
• or different from what you ordered

email hello@tedandpip.co.uk with your order number, a short description of the problem and photographs where helpful.

We'll arrange the appropriate replacement, refund or return process. You won't be expected to pay return postage where we've sent an incorrect item or the product is faulty.

Please Check Your Dog's Accessories

No dog accessory is indestructible.

Please regularly check collars, leads and other accessories for signs of wear or damage and replace them when necessary.

Always choose the correct size and product for your dog, and make sure collars and leads are fitted and used appropriately.